How data and mobile technology is transforming retail associate performance
In this white paper, you'll discover why at least 62% of retailers are planning investments in mobile technology. Be sure to read through to discover how data and mobile technology are transforming experiences.
How does mobile technology enhance retail associate performance?
Mobile technology empowers retail associates by providing them with real-time access to essential data such as product information, inventory locations, and customer preferences. This access allows associates to deliver personalized service, respond quickly to customer inquiries, and streamline tasks like inventory management and checkout. Research indicates that retailers using mobile sales tools experience 77% higher sales growth, and those implementing mobile POS see a 92% increase in sales.
What impact does mobile POS have on customer experience?
Mobile POS systems enhance the customer experience by allowing associates to process transactions anywhere in the store, reducing wait times and improving service efficiency. This capability helps prevent lost sales from customers who might abandon their purchases due to long lines. According to IHL Group, retailers effectively using mobile POS achieve average sales increases that are 92% higher than those not utilizing this technology.
Why is training important for mobile technology adoption in retail?
Effective training is crucial for ensuring that retail associates can seamlessly integrate mobile technology into their customer service and operational tasks. Without proper training, the benefits of mobile deployments may not be fully realized. BRP highlights that retailers who invest in training are more likely to see positive outcomes from their mobile technology initiatives, as associates become proficient in using these tools to enhance the customer experience.
How data and mobile technology is transforming retail associate performance
published by Control AV, LLC
Control AV, LLC is a dynamic company specializing in entertainment technology solutions. With decades of experience, our highly regarded staff brings innovative and thoughtful ideas to every project. From cruise ships to yachts, and corporate offices to stadiums, we offer turn-key solutions that are tailored to each client's needs. Our expertise covers audio, video, and lighting systems, as well as entertainment, broadcasting, and automation. At Control AV, we are problem solvers and innovators, dedicated to delivering the most efficient and elegant solutions possible.
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